Tablet PC FAQ
The Latest E-Manual | Comes with multiple language versions
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- French eManual - Tablet Model P60 PRO - July 29, 2025
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- French eManual - Tablet Model Q16-Q17 - July 29, 2025
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Frequently Asked Questions and Detailed Answers
Q: Can I use my SIM card in this tablet?
A: There are 2 kinds of tablets, one can support a SIM card, and another one can only work with wifi, also called a kid's tablet.
Before buying, you can check the specs on the listing. If it can support a SIM card, then there is a matched frequency and network provided on the listing, like this:
3G:(WCDMA 850MHz/1900MHz/ 2100MHz)
2G:(GSM 850/900/1800/1900MHz)
Does Not support Verizon or Sprint Signal
Q: Why it can’t show the signal after I insert the SIM card?
A: First, please check the SIM card size (tablet only supports standard SIM cards), then please check if you insert it correctly, and please remember to turn off the tablet before you insert the SIM card.
If there is still no signal, then please check if the SIM card is matched with the tablet. You can check the frequency and network provided on ad.
Try: Press “ setting ”—choose “3G network ”---- choose “WCDMA/GSM ”
Q: What if the tablet appears with “YouTube stops working”?
A: First, please press "Settings" - "Backup and Reset" ---- "Restore Factory Settings" ---- "Reset Tablet" ---- "Erase All Content", then log in to the Google Play Store, update Google Frame and Google plugin.
Q: Why can’t I use WhatsApp and Netflix apps after installing them?
Due to the version issue, there is a limitation when used in other devices.
If you need to use these apps, you can contact us for help, we can send you apk to install, then you can use them.
Q: What should I do if the storage isn’t enough to download more applications?
In this case, you can uninstall some useless apps first, then insert the SD/TF card, then change the default write disk to the SD card (steps: storage - SD). Besides, you can move most apps to the SD card except system apps.
(Step: Settings --- Apps ---- Choose the app which you want to move into SD Card --- Move to so Card)
Q: Tablet restart, external reset (volume key is required)
The following operation methods are applicable to the situation where the tablet computer cannot be turned on:
In this situation, Please try to reset the system like the following（before doing that, please turn off the Tablet first）:
Press （Power On ） button and （Volume Up） button at the same time, for about 10 sec. The Android system recovery will occur. Press the （Volume Up) or (Volume Down) button, select (wipe data/factory reset), and press (Power on) button. Then confirm wipe of all user data will occur.
Press the (Volume Up) or (Volume Down) button, select (Yes--delete all user data), press (Power on) button.
It will reset automatically. After finishing, select (reboot system now), press (Power on) button.
It will restart and power on!
other way: https://www.youtube.com/results?search_query=tablet+reset
Q: How to connect to a computer / USB debugging
Press"Setting"--"about tablet"--"build number", then click it for 5-6times until you see"no need, you are already a developer"then go back to the setting, press"Developer options"then, choose“USB debugging”
Q: How to fix the most common problem? -- Restore factory settings
Press “ setting ”—“ Backup & reset ”---- “Factory data reset ”-----“Reset tablet ”----“ Erase everything ”
Q: As for the user manual, we have linked you. You can open and download the link as below:
1. https://cdn.shopify.com/s/files/1/0100/3542/9454/files/Tablet_Manual_guide-OK.pdf?v=1639722961