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11
Attentive Service-Linking People
After-Sales Service
At XGODY, we value your trust and we work hard to ensure you are satisfied with every item you purchase. If you are not satisfied with your purchase in any way, we provide the following return policy to protect your rights:
14-day delivery and refund service:
If you are not satisfied with your purchase and wish to return it, we offer a 14-day pick-up and refund service.
Please contact us as soon as possible after receiving your order so that we can process your return request quickly.
You can contact our customer support team via email at support@xgody.com.
Warranty within 180 days:
To make your shopping experience more worry-free, we provide a 180-day product warranty. During this time, if there are any quality issues with the item, we will provide repair or replacement services.
Return details:
All returned items must be in original condition and intactly packaged to avoid any damage during shipping. We only accept returned items in their original packaging.
In the return package, please be sure to write down your order number and user ID so that we can process your request quickly.
Process introduction:
Once we receive your return package, we will contact you immediately to confirm your request.
Provide the shipment number with the returned package so we can track the status of your return.
Once we confirm and receive the return package, we will arrange a refund or exchange within 24-48 hours to meet your needs.
Thank you for choosing XGODY:
We thank you for choosing XGODY, your satisfaction is very important to us. If you have any questions or need help, our customer support team is here to support you. Feel free to contact us any time.
At XGODY, we firmly believe that your shopping experience should be enjoyable and worry-free. We look forward to providing you with excellent service and making your shopping more enjoyable.
Shipping and Delivery
We understand that when you place an order, you are not just purchasing a product, but looking forward to a pleasant and worry-free shopping experience. Therefore, we are committed to providing excellent product shipping services to ensure that your goods reach you safely and quickly.
Our commitment:
Reliability and Speed: No matter where you are, we'll make sure your order arrives quickly. Our shipping partners are experienced and provide reliable delivery services.
Secure Packaging: Your items will be securely packaged and protected during transit to prevent any damage or loss.
Order tracking: We provide a real-time order tracking function so that you can know the delivery progress of your order at any time.
We serve customers worldwide, below are the shipping times for each region:
USA/Australia/UK: 4-10 working days
Canada/Israel/Azerbaijan/Russia/Maldives/Eastern Europe/Middle East: 9-18 working days
Brazil/Chile/South America: 9-18 working days
Western Europe/New Zealand: 7-10 working days
Kind Tips：
1. Shipping time depends on shipping options, sometimes it may be delayed due to various circumstances (such as holidays, war, weather, etc.), if the delivery time exceeds the estimated time, please contact us immediately.
2. Import taxes, duties, and related customs fees may be charged after the package reaches the destination country. These fees are determined by customs at the specific destination. Payment of these fees and taxes is the responsibility of the recipient and we at Xgody will not be responsible for these fees and taxes. For more details on fees, please contact your local customs office.
We value your time and trust:
We know that you have high expectations for our products. Whether you are purchasing a small item or a large piece of equipment, we will do our best to ensure your order arrives safely and to meet your needs.
contact us:
Customer Support: Our customer service team is here to help and support you. If you have any questions or special requirements, you can contact us through the official email address and we will do our best to meet your needs.
At XGODY brand, we not only provide products but also provide a worry-free shopping experience. Thank you for choosing us and letting us share the joyful moments of every delivery with you.
Product Operation Guide
Gratitude Feedback Plan
Event Description:
We sincerely appreciate your continued support. To reward your loyalty, we have introduced the "Points Paradise - Gratitude Reward Program". Now, every time you shop on our site, you'll earn points, which can be used in the following ways:
1. Points acquisition:
Every $1 spent = 1 point.
Participating in specific activities or providing feedback about our products = more points.
2. Points redemption:
According to the ratio of 100:1, when your points accumulate to 1000, you can exchange them for 10 US dollars in cash or discount coupons.
Points can be used at any time, there is no time limit, and there is no need to wait.
3. Various uses:
You can use your points as shopping discounts for your next purchase.
Alternatively, you can choose to apply your points toward a refund and we'll credit the cashback to your account.
Way of participation:
Register/Login: Register and log into your account to start earning points.
Shopping: Browse our selection and points will be automatically added to your account as you shop.
Points accumulate quickly: The more you shop, the faster you accumulate points.
Redeem points: When your points accumulate to 1,000, you can choose to use them for purchases or refunds at checkout.
Warm thanks:
We thank you for your continued support and loyalty. This program is a reflection of our gratitude to you and our commitment to providing exceptional products and services.
Precautions:
Points have no time limit and can be used when needed.
Please review our Points Program Terms for more information.
If you have any questions or need assistance, please feel free to contact our customer service team.
Thank you for your support and we look forward to providing you with more excellent products and services. Participate in the "Points Paradise - Gratitude Reward Program" now to get more shopping fun and rewards!
At XGODY, we value your trust and we work hard to ensure you are satisfied with every item you purchase. If you are not satisfied with your purchase in any way, we provide the following return policy to protect your rights:
14-day delivery and refund service:
If you are not satisfied with your purchase and wish to return it, we offer a 14-day pick-up and refund service.
Please contact us as soon as possible after receiving your order so that we can process your return request quickly.
You can contact our customer support team via email at support@xgody.com.
Warranty within 180 days:
To make your shopping experience more worry-free, we provide a 180-day product warranty. During this time, if there are any quality issues with the item, we will provide repair or replacement services.
Return details:
All returned items must be in original condition and intactly packaged to avoid any damage during shipping. We only accept returned items in their original packaging.
In the return package, please be sure to write down your order number and user ID so that we can process your request quickly.
Process introduction:
Once we receive your return package, we will contact you immediately to confirm your request.
Provide the shipment number with the returned package so we can track the status of your return.
Once we confirm and receive the return package, we will arrange a refund or exchange within 24-48 hours to meet your needs.
Thank you for choosing XGODY:
We thank you for choosing XGODY, your satisfaction is very important to us. If you have any questions or need help, our customer support team is here to support you. Feel free to contact us any time.
At XGODY, we firmly believe that your shopping experience should be enjoyable and worry-free. We look forward to providing you with excellent service and making your shopping more enjoyable.
We understand that when you place an order, you are not just purchasing a product, but looking forward to a pleasant and worry-free shopping experience. Therefore, we are committed to providing excellent product shipping services to ensure that your goods reach you safely and quickly.
Our commitment:
Reliability and Speed: No matter where you are, we'll make sure your order arrives quickly. Our shipping partners are experienced and provide reliable delivery services.
Secure Packaging: Your items will be securely packaged and protected during transit to prevent any damage or loss.
Order tracking: We provide a real-time order tracking function so that you can know the delivery progress of your order at any time.
We serve customers worldwide, below are the shipping times for each region:
USA/Australia/UK: 4-10 working days
Canada/Israel/Azerbaijan/Russia/Maldives/Eastern Europe/Middle East: 9-18 working days
Brazil/Chile/South America: 9-18 working days
Western Europe/New Zealand: 7-10 working days
Kind Tips：
1. Shipping time depends on shipping options, sometimes it may be delayed due to various circumstances (such as holidays, war, weather, etc.), if the delivery time exceeds the estimated time, please contact us immediately.
2. Import taxes, duties, and related customs fees may be charged after the package reaches the destination country. These fees are determined by customs at the specific destination. Payment of these fees and taxes is the responsibility of the recipient and we at Xgody will not be responsible for these fees and taxes. For more details on fees, please contact your local customs office.
We value your time and trust:
We know that you have high expectations for our products. Whether you are purchasing a small item or a large piece of equipment, we will do our best to ensure your order arrives safely and to meet your needs.
contact us:
Customer Support: Our customer service team is here to help and support you. If you have any questions or special requirements, you can contact us through the official email address and we will do our best to meet your needs.
At XGODY brand, we not only provide products but also provide a worry-free shopping experience. Thank you for choosing us and letting us share the joyful moments of every delivery with you.
Event Description:
We sincerely appreciate your continued support. To reward your loyalty, we have introduced the "Points Paradise - Gratitude Reward Program". Now, every time you shop on our site, you'll earn points, which can be used in the following ways:
1. Points acquisition:
Every $1 spent = 1 point.
Participating in specific activities or providing feedback about our products = more points.
2. Points redemption:
According to the ratio of 100:1, when your points accumulate to 1000, you can exchange them for 10 US dollars in cash or discount coupons.
Points can be used at any time, there is no time limit, and there is no need to wait.
3. Various uses:
You can use your points as shopping discounts for your next purchase.
Alternatively, you can choose to apply your points toward a refund and we'll credit the cashback to your account.
Way of participation:
Register/Login: Register and log into your account to start earning points.
Shopping: Browse our selection and points will be automatically added to your account as you shop.
Points accumulate quickly: The more you shop, the faster you accumulate points.
Redeem points: When your points accumulate to 1,000, you can choose to use them for purchases or refunds at checkout.
Warm thanks:
We thank you for your continued support and loyalty. This program is a reflection of our gratitude to you and our commitment to providing exceptional products and services.
Precautions:
Points have no time limit and can be used when needed.
Please review our Points Program Terms for more information.
If you have any questions or need assistance, please feel free to contact our customer service team.
Thank you for your support and we look forward to providing you with more excellent products and services. Participate in the "Points Paradise - Gratitude Reward Program" now to get more shopping fun and rewards!
FAQ
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any question?
You can contact us through our contact page! We will be happy to assist you.
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