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FAQ

1.Why Choose Xgody?

Brand XGODY was established in 2014 with great advantages in electronic products. More than that, the operating team has more than 10 years experiences on e-commerce.. We know exactly what the buyer concerns and worries. Making sure you will have a wonderful shopping experience by providing what you need and getting rid of what you worried about. It is no doubt to choose us with our high quality of product, good shipping way, and good customs support.

 

2.What payment methods do you accept?

    We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, western union, or cash on delivery.

     

    3.Can I change my shipping address after placing an order?

      Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.

       

      4.How do I track my order?

        The tracking number can be queried in the background. Also, we will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order. In addition, if you still do not know how to query and track, you can also contact customer service freely.

         

        5.Will I be charged with customs and taxes?

          Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

          Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

           

          6.What Do I Do If I Have Missing Items In My Order?

          If something is still missing, please contact us immediately.

           

          7.What if the item(s) I received are defective/incorrect/damaged?

          Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

           

          8.How do I return an item?

            If you are not happy with your purchase and wish to return an item, please contact us immediately from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

            For a list of final sale items, please see our Warranty Info and Refund Policy. All returns must be in original condition with packaging intact.

             

            9.When will I receive my refund?

            All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

            If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.